Customer Service

Customer Service Apprenticeships

The Intermediate and Advanced Apprenticeships in Customer Service respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. The programme is primarily aimed at individuals whose job role is dedicated to customer service. This qualification is accredited by City & Guilds.

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This framework is relevant for job roles such as:

• Intermediate apprentices may be Customer Service Trainee
• Assistants and Representatives/Agents
• Customer Relationship Managers
• Coordinators and Team Leaders

Apprenticeship Framework Overview

Combined

Level 2 Diploma in Business Administration
OR
Level 3 Diploma in Business Administration

Functional Skills

English
Maths
ICT

ERR + PLTS

Employee Rights & Responsibilities


Personal Learning and Thinking Skills

Intermediate Diploma in Customer Service – Framework Overview

Level 2

Overview

Qualifications

Awarding Body

Level

Level 2 Diploma in Customer Service

iCQ

2

Functional Skills English

iCQ

2

Functional Skills Maths

iCQ

2

ERR

   

Advanced Diploma in Customer Service

Level 3

Overview

Qualifications

Awarding Body

Level

 

Level 3 Diploma in Customer Service

iCQ

3

 

Functional Skills English

iCQ

2

 

Functional Skills Maths

iCQ

2

 

ERR